Remote Pharmacy Tech & Customer Care Specialist

Onco360

Buffalo (NY)

Hybrid

USD 26,000 - 37,000

Full time

2 hours ago

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Benefits offered by this job

401k with match

PTO & Holidays

Tuition Reimbursement

Company paid life and disability

Job summary

Onco360 Buffalo, NY is seeking a Pharmacy Technician - Customer Care Specialist for a full-time role. The position supports customer care from the Buffalo pharmacy with remote work-from-home after onsite training, and includes evening shifts (11:30 AM–8:00 PM EST, Mon–Fri).

You will work with sales and providers to monitor care issues, manage escalations, and ensure claims and CPR+ processes are handled efficiently.

Qualifications

High School Diploma required; Bachelor's degree preferred.
1-2 years of pharmacy billing or certified pharmacy technician experience.
Strong customer service and communication skills, written and verbal.
Must hold Pharmacy Technician State License/Registration and National Certification (CPhT).

Responsibilities

Manages the customer care escalations email workflow.
Works with the customer service manager to ensure all sales team escalations are addressed daily.
Work all address exception reports given by the VP of pharmacy operations.
Report to the customer care manager any items that may cause escalations not to be completed.
Have knowledge of CPR+ and billing claim responses.
Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
Work with other functional areas to resolve customer problems and notify appropriate parties.
Work all projects that are assigned by the customer service manager