Remote Pharmacy Customer Care Specialist

Onco360 Oncology Pharmacy; Waltham (MA); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical; Dental; Vision

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Company paid benefits – life, and long

and short and long-term disability

Job summary

Onco360 Oncology Pharmacy is seeking a Customer Care Specialist to support patients, providers, and the sales team from a remote home-based role with initial training at the Waltham location.

This full-time position offers weekday hours 11:30 AM–8:00 PM EST with alternating weekends. Starting pay is $24/hour with a $5,000 sign-on bonus for hires before Dec 31, 2026, plus benefits and opportunities for growth.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1–2 years of pharmacy billing or certified pharmacy technician experience.
• Strong customer service, problem solving, and written/verbal communication.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma

Bachelor's degree

Tools

CPR+ system

Billing claims knowledge

Job description

Onco360 Oncology Pharmacy is seeking a Customer Care Specialist to support patients, providers, and the sales team from a remote home-based role with initial training at the Waltham location.

This full-time position offers weekday hours 11:30 AM–8:00 PM EST with alternating weekends. Starting pay is $24/hour with a $5,000 sign-on bonus for hires before Dec 31, 2026, plus benefits and opportunities for growth.