Pharmacy Technician - Customer Care Specialist

Onco360 Oncology Pharmacy; Buffalo (NY); Hybrid; USD 68,880,000 - 85,411,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Paid holidays

Tuition Reimbursement

Company paid benefits: life, short &/0

Job summary

Onco360 Oncology Pharmacy in Buffalo, NY is seeking a Customer Care Specialist to join a remote/hybrid team. The role involves handling customer escalations, supporting sales and providers, and ensuring timely resolution of issues from a central email workflow.

Starting pay is $24.00 per hour with a $5,000 sign-on bonus for hires before 12/31/2026. Benefits include medical, dental, vision, 401k, PTO, holidays, and tuition reimbursement. Training onsite at the Buffalo pharmacy.

Qualifications

• Customer service, problem solving, and excellent communication skills verbal and writing required.
• Work independently with little to no guidance.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Skills

Customer service

Problem solving

Communication

Written communication

Independent work

Education

High School Diploma

Bachelor's degree preferred

Tools

CPR+ software

Billing claim responses

Job description

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialists based out of our Buffalo, NY pharmacy. T his is a full-time position. The following shifts are available: 11:30AM- 8:00PM EST Monday through Friday, alternating weekends This is a remote work from home position training onsite at the Buffalo pharmacy. Customer Care Specialists at Onco360 w ill work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $24.00 an hour and up Sign-On Bonus: $5,000 for employees starting before December 31st, 2026. We offer great benefits including:

• Medical; Dental; Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life, and short and long-term disability

Customer Care Specialist Responsibilities:

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Position Qualifications for Customer Care Specialist:

• Education/Learning Experience
  • High School Diploma required; Bachelor's degree preferred
• Work Experience
  • 1 to 2 years of pharmacy billing or certified pharmacy technician required
• Skills/Knowledge
  • Customer service, problem solving, and excellent communication skills verbal and writing required.
  • Work independently with little to no guidance
• Licenses/Certifications
  • Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy)
  • Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)

#Company Values: Teamwork, Respect, Integrity, Passion