Remote Pharmacy Technician - Customer Care Specialist

Onco360; Waltham (MA); Remote; USD 2,614,000 - 3,723,000; Full time

Benefits offered by this job

401k match

Paid time off

Holiday pay

Tuition reimbursement

Life insurance

Job summary

Onco360 seeks a Pharmacy Technician - Customer Care Specialist in a remote-from-home role with training at the Waltham, MA pharmacy. The position is full-time with shifts 11:30 AM–8:00 PM EST, Monday–Friday.

Starting pay is $23.00 per hour with a $5,000 sign-on bonus offered for hires before December 31, 2026. Responsibilities include managing customer care escalations, coordinating with the sales and pharmacy operations teams, and ensuring timely resolution of issues.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1–2 years of pharmacy billing or certified pharmacy technician required.
• Strong customer service, problem solving and communication skills (verbal and written).
• Ability to work independently with minimal guidance.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to address daily sales team escalations.
• Handles address exception reports from the VP of pharmacy operations.
• Escalates issues to the appropriate pharmacy director, sales rep or analytics team.
• Collaborates with other teams to resolve customer problems in system databases.

Skills

Customer service

Problem solving

Communication

Independent work

Education

HS Diploma

Bachelor's degree preferred

Tools

CPR+

Billing claims

Job description

Onco360 seeks a Pharmacy Technician - Customer Care Specialist in a remote-from-home role with training at the Waltham, MA pharmacy. The position is full-time with shifts 11:30 AM–8:00 PM EST, Monday–Friday.

Starting pay is $23.00 per hour with a $5,000 sign-on bonus offered for hires before December 31, 2026. Responsibilities include managing customer care escalations, coordinating with the sales and pharmacy operations teams, and ensuring timely resolution of issues.