Remote Pharmacy Technician - Customer Care & Eligibility

Conduent; Denver (CO); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

Remote work opportunity

Job summary

Conduent is hiring a Pharmacy Technician Services Associate for a remote role. You will be the first point of contact for customers, answering questions about accounts and resolving issues with a focus on delivering exceptional service.

You will work in a 24/7 operation with shifts 8:00 am–10:00 pm (EST) and a rotation schedule, supporting eligibility programs, data entry, and coordination with the pharmacy team to ensure timely order processing.

Qualifications

• High School Diploma or equivalent required.
• Certified Pharmacy Technician certification required.
• Pre-employment screening and drug test required.
• Must be authorized to work in the U.S. without visa sponsorship.
• Availability for any schedule 8:00 am–10:00 pm (EST) and rotation.
• Must be able to work weekends and some holidays.

Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP).
• Enter client data into system.
• Assist clients with understanding rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general operations as a program support resource.
• Retrieve prescriptions from various sources for review and completeness.
• Handle prescription prior authorization requests.
• Provide Tier 1 and Tier 2 support and coordinate with escalation teams.
• Respond to inquiries and complaints using scripts and procedures.
• Gather information from callers to resolve issues.
• Communicate options for resolutions and investigate complaints.
• Refer non-routine inquiries to senior staff.
• Complete corrective actions requiring second-party review.

Skills

Customer service

Communication

Problem-solving

Data entry

Multi-tasking

Attention to detail

Phone support

Education

High School Diploma or equivalent

Certified Pharmacy Technician

Tools

Data entry systems

Job description

Conduent is hiring a Pharmacy Technician Services Associate for a remote role. You will be the first point of contact for customers, answering questions about accounts and resolving issues with a focus on delivering exceptional service.

You will work in a 24/7 operation with shifts 8:00 am–10:00 pm (EST) and a rotation schedule, supporting eligibility programs, data entry, and coordination with the pharmacy team to ensure timely order processing.