Pharmacy Technician Services Associate

Conduent; Denver (CO); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

Remote work opportunity

Job summary

Conduent is hiring a Pharmacy Technician Services Associate for a remote role. You will be the first point of contact for customers, answering questions about accounts and resolving issues with a focus on delivering exceptional service.

You will work in a 24/7 operation with shifts 8:00 am–10:00 pm (EST) and a rotation schedule, supporting eligibility programs, data entry, and coordination with the pharmacy team to ensure timely order processing.

Qualifications

• High School Diploma or equivalent required.
• Certified Pharmacy Technician certification required.
• Pre-employment screening and drug test required.
• Must be authorized to work in the U.S. without visa sponsorship.
• Availability for any schedule 8:00 am–10:00 pm (EST) and rotation.
• Must be able to work weekends and some holidays.

Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP).
• Enter client data into system.
• Assist clients with understanding rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general operations as a program support resource.
• Retrieve prescriptions from various sources for review and completeness.
• Handle prescription prior authorization requests.
• Provide Tier 1 and Tier 2 support and coordinate with escalation teams.
• Respond to inquiries and complaints using scripts and procedures.
• Gather information from callers to resolve issues.
• Communicate options for resolutions and investigate complaints.
• Refer non-routine inquiries to senior staff.
• Complete corrective actions requiring second-party review.

Skills

Customer service

Communication

Problem-solving

Data entry

Multi-tasking

Attention to detail

Phone support

Education

High School Diploma or equivalent

Certified Pharmacy Technician

Tools

Data entry systems

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Pharmacy Technician Services Associate

Location: Remote

Pay Rate: $20.00 per hour

Employment Type: Full time

Shift Information: Availability to work any schedule 8:00 am – 10:00 pm (EST) and rotation schedule

Job Summary

We’re hiring a Pharmacy Technician Services Associate; you will support our client’s customers as the first of contact. You will answer questions concerning their accounts. You will help customers will their account issues while providing them with exceptional customer service. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.

Key Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP)
• Enter client data into system.
• Assist clients with understanding their rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general pharmacy operations as a program support resource in a patient and healthcare provider facing role.
• Retrieve prescriptions coming from various sources for review and completeness of required information.
• Handles prescription prior authorization requests.
• Provide tier 1 and tier 2 support and work closely with the escalation team and agents on the floor to understand healthcare provider and patient concerns for problem orders and help clarify any concerns on a priority basis to help ship orders on time.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gather information from the caller to properly resolve the situation.
• Communicates appropriate options for resolutions.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representative.
• Complete all corrective actions requiring second-party review.

Required Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to pre-employment screening and drug testing.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Must be Certified Pharmacy Technician.
• Have prior clerical/customer service work experience.
• Have Pharmacy Technician experience.
• Comfortable working within established processes and procedures.
• Availability to work any schedule 8:00 am – 10:00 pm (EST) and rotation schedule
• Must be able to work weekends and some holidays (some nights, weekends, holidays as this a 24/7 operation)
• Must be able to work remotely with minimal supervision
• Must be Reliable and consistent internet connection
• Mandatory 2-weeks of Training (Unable to Reschedule Dates)

Preferred Qualifications

• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attestation to detail, grammar, and spelling accuracy.
• Computer system experience with data entry and database documentation knowledge.

What We Offer

• Pay Rate is $20.00 per hour (Bi-weekly pay), which may be your state’s minimum wage. Please take this into consideration when applying.
• Benefits from day one (medical, dental, vision) for eligible roles.
• PerkSpot – Employee discount program.
• Paid time off and holidays.
• Paid training.
• Equipment provided.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00 per hour, which may be below your state's minimum wage.Please take this into consideration when applying.

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.