Remote Pharmacy Tech Support - Call Center Rep (Home-Based)

IQVIA; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with payment solutions such as co-pay cards or vouchers.

The role focuses on card activation, program eligibility, benefit explanation, and troubleshooting submission rejections. Strong customer service, HIPAA compliance, and pharmacy tech experience are essential.

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician experience is required.
• HIPAA certification is required.
• Call center experience is preferred (3+ years).
• Bi-lingual English/Spanish is a plus.
• Must currently be working on a PSS contracted role with IQVIA.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user’s issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management.
• Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or 9:00 am - 6:00 pm EST or 10:00 am - 7:00 pm EST or 11:00 am – 8:00 pm EST) under moderate supervision.

Skills

Pharmacy technician experience

HIPAA certified

Call center experience

Bilingual English/Spanish

IQVIA PSS contract role

Education

High school diploma or equivalent

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with payment solutions such as co-pay cards or vouchers.

The role focuses on card activation, program eligibility, benefit explanation, and troubleshooting submission rejections. Strong customer service, HIPAA compliance, and pharmacy tech experience are essential.