Remote Pharmacy Support Agent – Call Center

IQVIA; Indianapolis (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions like co-pay cards or vouchers and address card activations, program eligibility, and submission troubleshooting.

Responsibilities include taking calls, emails, and faxes, providing first level support, and escalating unresolved issues as needed. Requires Pharmacy Technician experience and HIPAA certification.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy Technician experience

HIPAA certified

Call center experience

Bilingual English/Spanish (plus)

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions like co-pay cards or vouchers and address card activations, program eligibility, and submission troubleshooting.

Responsibilities include taking calls, emails, and faxes, providing first level support, and escalating unresolved issues as needed. Requires Pharmacy Technician experience and HIPAA certification.