Remote Pharmacy Tech Support & Call Center Rep

IQVIA; North Little Rock (AR); À distance; USD 20 000 - 29 000; Plein temps

Résumé du poste

IQVIA is hiring a Pharmacy Tech Support Call Center Representative for a remote, home-based position. The role focuses on patient support, payment assistance solutions, and program explanations.

The position offers full-time hours with shifts across EST time zones and requires a Pharmacy Technician background and HIPAA certification. Responsibilities include handling customer requests via multiple channels, first-level problem resolution, and documenting resolutions while escalating unresolved

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician experience is required.
• HIPAA certification is preferred.
• Call center experience is preferred (3+ years).
• Bi-lingual (English/Spanish) is a plus.

Responsabilités

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for resolution.
• Document information specific to the resolution and escalate unresolved issues to the appropriate area.
• Recognize operational challenges and suggest recommendations to management as necessary.
• Ability to work 40 hours per week (shifts: 8:00–17:00 EST, 9:00–18:00 EST, 10:00–19:00 EST, or 11:00–20:00 EST) under moderate supervision.

Connaissances

Call center experience

HIPAA certified

Bi-lingual (English/Spanish)

Formation

High School Diploma or equivalent

Pharmacy Technician experience

HIPAA certified

Call center experience

Bi-lingual (English/Spanish)

Description du poste

IQVIA is hiring a Pharmacy Tech Support Call Center Representative for a remote, home-based position. The role focuses on patient support, payment assistance solutions, and program explanations.

The position offers full-time hours with shifts across EST time zones and requires a Pharmacy Technician background and HIPAA certification. Responsibilities include handling customer requests via multiple channels, first-level problem resolution, and documenting resolutions while escalating unresolved