Remote Pharmacy Support Specialist

IQVIA; Tucson (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a remote Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. Responsibilities include handling card activation, program eligibility, and explaining benefits while addressing submission rejections.

Role requires Pharmacy Technician experience, HIPAA knowledge, and strong call center skills. This contract role offers potential conversion to full-time and is focused on patient support in a remote capacity.

Qualifications

• Pharmacy Technician credential and experience required.
• Call center experience is preferred (3+ years).
• HIPAA certification required or preferred.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Provide initial support for customer requests via phone, email, fax, or other contact methods.
• Assess user issues and provide first level problem resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Work 40 hours per week with specified EST shifts.

Skills

Pharmacy Technician experience

Call center experience

HIPAA certified

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a remote Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. Responsibilities include handling card activation, program eligibility, and explaining benefits while addressing submission rejections.

Role requires Pharmacy Technician experience, HIPAA knowledge, and strong call center skills. This contract role offers potential conversion to full-time and is focused on patient support in a remote capacity.