Remote Pharmacy Support & Call Center Specialist

IQVIA Argentina; Virginia Beach (VA); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. The position handles payment assistance solutions such as co-pay cards or vouchers, and supports card activation, program eligibility, and benefit explanations.

You will work as the primary contact for patients, pharmacies, and medical professionals, with shifts across EST business hours and a 40-hour workweek. Prior Pharmacy Technician and HIPAA certification are required.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm ET or 11:00 am EST – 8:00pm EST) under moderate supervision.

Skills

Pharmacy Technician experience

Call center experience

HIPAA compliance

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. The position handles payment assistance solutions such as co-pay cards or vouchers, and supports card activation, program eligibility, and benefit explanations.

You will work as the primary contact for patients, pharmacies, and medical professionals, with shifts across EST business hours and a 40-hour workweek. Prior Pharmacy Technician and HIPAA certification are required.