Remote Pharmacy Support Specialist – Benefits & Orders

CVS Health; Atlanta (GA); Remote; USD 31,822 - 45,323; Full time

Job summary

CVS Health is seeking a Customer Service Representative in Atlanta to support patients receiving specialty drugs. You will handle phone inquiries, assist with insurance coordination, verify prescriptions, and help process copays and approvals.

Remote work is available; a Bachelor’s degree is required. The role emphasizes strong communication with patients, insurers, and internal teams to expedite drug orders and resolve issues promptly.

Qualifications

• Experience in customer service or related field.
• Ability to communicate effectively with patients and insurance agencies.
• Knowledge of prescription order workflows and insurance verification.
• Bachelor's degree required.

Responsibilities

• As a Drug Store Administration Delegate, you will give phone backing to patients getting life‑supporting specialty drug treatment.
• Coordinate and handling of new tolerant prescription orders and reorders, including checking and revitalizing benefits.
• Assist patients with deciphering and entering new or reorder medicines into the drug store data framework.
• Convey and gather copay sums, get approvals, and work with insurance agencies, medical services suppliers or internal groups to screen, recognize and concede orders that have debt claims or clinical issues.
• You must have magnificent relational abilities to cooperate with insurance agencies, patients and internal partners to ensure the handling of specialty drugs promptly and that monetary and clinical assumptions are being met preceding satisfaction.

Skills

Customer service

Insurance coordination

Effective communication

Prescription workflows

Education

Bachelor's degree

Tools

Drugstore data system

Job description

CVS Health is seeking a Customer Service Representative in Atlanta to support patients receiving specialty drugs. You will handle phone inquiries, assist with insurance coordination, verify prescriptions, and help process copays and approvals.

Remote work is available; a Bachelor’s degree is required. The role emphasizes strong communication with patients, insurers, and internal teams to expedite drug orders and resolve issues promptly.