Remote Pharmacy Support Specialist (Bilingual)

CVS Health Corporation; Carolina (PR); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

CVS Health is seeking a bilingual (English-Spanish) customer service professional to support specialty mail-order pharmacy operations. The role involves processing medication orders, verifying benefits, and assisting patients with prescriptions and translations.

Training onsite is required for 4 weeks with a 40-hour week, after which remote work may be considered. The position emphasizes accurate data entry, timely communication with insurance providers, and delivering compassionate service to

Qualifications

• Bilingual (English-Spanish) required.
• 6+ months experience in a customer service role handling high volumes by phone.

Responsibilities

• Coordinate and process new patient medication orders and refills.
• Assist with entering prescriptions and translating when needed.
• Obtain and communicate copay amounts and insurance authorizations.
• Provide timely and accurate information to patients and insurance providers.

Skills

Bilingual English-Spanish

Education

High school diploma or equivalent

Tools

Windows/Microsoft Office

Job description

CVS Health is seeking a bilingual (English-Spanish) customer service professional to support specialty mail-order pharmacy operations. The role involves processing medication orders, verifying benefits, and assisting patients with prescriptions and translations.

Training onsite is required for 4 weeks with a 40-hour week, after which remote work may be considered. The position emphasizes accurate data entry, timely communication with insurance providers, and delivering compassionate service to