Bilingual Pharmacy Customer Care Specialist

CVS Health; Carolina (AL); Hybrid; USD 23,000 - 36,000; Full time

Job summary

CVS Health is seeking associates to coordinate and process patient medication orders, verify benefits, and assist with translations. Training onsite for 4 weeks, then potential work-from-home arrangements. 40-hour weekly schedules across various shifts, including evenings.

Responsibilities include entering prescriptions, communicating with insurers, and resolving issues to ensure timely fulfillment while maintaining quality patient care.

Qualifications

• Bilingual English-Spanish required.
• 6+ months in a customer service role handling high volume inquiries.
• Experience with Windows-based applications and office tools.

Responsibilities

• Provide courteous customer service to specialty mail-order customers.
• Enter new or refilled prescriptions into the system and verify details.
• Explain medication status, delivery times, and tracking information.
• Escalate complex issues to supervisors and teams as needed.
• Maintain accurate records of customer interactions and actions.

Skills

Bilingual Eng/Spa

Customer service

Windows apps

Typing

Education

High school diploma

Tools

Windows OS

Microsoft Office

Internet navigation

Email applications

Job description

CVS Health is seeking associates to coordinate and process patient medication orders, verify benefits, and assist with translations. Training onsite for 4 weeks, then potential work-from-home arrangements. 40-hour weekly schedules across various shifts, including evenings.

Responsibilities include entering prescriptions, communicating with insurers, and resolving issues to ensure timely fulfillment while maintaining quality patient care.