Remote Pharmacy Support Specialist (Call Center)

IQVIA

Philadelphia (Philadelphia County)

On-site

USD 20,000 - 29,000

Full time

14 days+

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Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, program eligibility, and explaining benefits.

Hours are 40 per week with shifts 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm EST or 11:00 am–8:00 pm EST. Prior Pharmacy Technician experience and HIPAA certification are required; bilingual English/Spanish is a plus.

Qualifications

Pharmacy Technician experience required.
HIPAA certified.
Call center experience preferred (3+ years).
Bi-lingual English/Spanish is a plus.

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess the user's issue and provides first level support for problem resolution
Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area
Recognize operational challenges and suggest recommendations to management, as necessary
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision