Remote Pharmacy Support & Co-Pay Specialist

IQVIA

Provo (UT)

On-site

USD 21,000 - 29,000

Full time

14 days+

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Job summary

IQVIA, a global provider of clinical research services and healthcare insights, is hiring a remote Pharmacy Support Call Center Representative. The contract role focuses on payment assistance solutions such as co-pay cards or vouchers, handling activation, eligibility, and explanations of program benefits.

The role requires a Pharmacy Technician background, HIPAA certification, and call center experience, with bilingual English/Spanish a plus.

Qualifications

High School Diploma or equivalent.
Pharmacy Technician experience required.
HIPAA certified.
Call center experience required (3+ years preferred).
Experience in medical claim processing is a plus.
Bi-lingual (English/Spanish) is a plus.

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assess the user's issue and provides first level support for problem resolution.
Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area.
Recognize operational challenges and suggest recommendations to management, as necessary.
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision