Remote Pharmacy Support Agent - Patient & Co-Pay Help

IQVIA; San Antonio (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a remote contract role. The position focuses on payment assistance solutions, such as co-pay cards or vouchers, and entails handling card activation, program eligibility, and explaining program benefits.

Required qualifications include Pharmacy Technician experience, HIPAA certification, and call center background; bilingual English/Spanish is a plus.

Qualifications

• Pharmacy Technician experience required.
• Call center experience preferred (3+ years).
• HIPAA certified is required; bilingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, or other contact methods to the Support Center.
• Quickly assess the user’s issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week with available shifts (8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm EST, or 11:00 am–8:00 pm EST).

Skills

Pharmacy Technician experience

Call center experience

Bilingual English/Spanish

HIPAA certified

Education

High School Diploma

Pharmacy Technician certification

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a remote contract role. The position focuses on payment assistance solutions, such as co-pay cards or vouchers, and entails handling card activation, program eligibility, and explaining program benefits.

Required qualifications include Pharmacy Technician experience, HIPAA certification, and call center background; bilingual English/Spanish is a plus.