Remote Pharmacy Support Call Center Specialist

IQVIA; Pittsburgh (Allegheny County); On-site; USD 20,000 - 29,000; Full time

Job summary

IQVIA, a global provider of clinical research services and healthcare insights, seeks a Pharmacy Support Call Center Representative for a 100% remote, contract role. You will assist patients and pharmacies with payment solutions, card activations, and program eligibility, handling inquiries via phone, email, or fax.

Responsibilities include first-level problem resolution, documenting resolutions, and escalating unresolved issues.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week with specified shifts.

Skills

Pharmacy Technician experience

Call center experience

HIPAA

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA, a global provider of clinical research services and healthcare insights, seeks a Pharmacy Support Call Center Representative for a 100% remote, contract role. You will assist patients and pharmacies with payment solutions, card activations, and program eligibility, handling inquiries via phone, email, or fax.

Responsibilities include first-level problem resolution, documenting resolutions, and escalating unresolved issues.