Remote Pharmacy Support Call Center Specialist

IQVIA; Jacksonville (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

IQVIA is seeking a remote Pharmacy Support Call Center Representative to join our team. This contract role handles payment assistance solutions, including co-pay cards and program eligibility, with focus on card activation and troubleshooting submission rejections.

You will be the primary contact for patients, pharmacies, and medical professionals, providing first level support via phone, email, or fax and escalating unresolved issues as needed. 40-hour weeks, EST shifts.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Call center communication

Bilingual English/Spanish

Education

Pharmacy Technician certification

High School Diploma

Job description

IQVIA is seeking a remote Pharmacy Support Call Center Representative to join our team. This contract role handles payment assistance solutions, including co-pay cards and program eligibility, with focus on card activation and troubleshooting submission rejections.

You will be the primary contact for patients, pharmacies, and medical professionals, providing first level support via phone, email, or fax and escalating unresolved issues as needed. 40-hour weeks, EST shifts.