Remote Pharmacy Support Call Center Specialist

IQVIA; Kansas City (KS); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Remote work

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions, such as co-pay cards, and handle activities like card activation and program eligibility.

Responsibilities include handling inquiries via phone, email, and other contacts, delivering first-level issue resolution, documenting resolutions, and escalating where needed. Shifts total 40 hours weekly with EST schedules.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Skills

Pharmacy Technician

HIPAA certified

Call center experience

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions, such as co-pay cards, and handle activities like card activation and program eligibility.

Responsibilities include handling inquiries via phone, email, and other contacts, delivering first-level issue resolution, documenting resolutions, and escalating where needed. Shifts total 40 hours weekly with EST schedules.