Remote Pharmacy Support & Call Center Specialist

IQVIA Argentina; Ogden (UT); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance tasks such as co-pay cards or vouchers and respond to inquiries about card activation, eligibility, and program benefits.

The role involves taking calls, emails, or faxes, delivering first‑level support, documenting resolutions, and escalating complex issues. Shifts include 8:00 AM to 5:00 PM EST, 9:00 AM to 6:00 PM EST, 10:00 AM to 7:00 PM EST, or 11:00 AM to 8:00

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provide first level support for problem resolution
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Bilingual English/Spanish

Customer service

Medical claim processing knowledge

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance tasks such as co-pay cards or vouchers and respond to inquiries about card activation, eligibility, and program benefits.

The role involves taking calls, emails, or faxes, delivering first‑level support, documenting resolutions, and escalating complex issues. Shifts include 8:00 AM to 5:00 PM EST, 9:00 AM to 6:00 PM EST, 10:00 AM to 7:00 PM EST, or 11:00 AM to 8:00