Remote Pharmacy Support Specialist

IQVIA; Richmond (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team. This contract role provides payment assistance solutions, such as co-pay cards or vouchers, handling card activation, program eligibility, and benefit explanations.

You will be the primary contact for patients, pharmacies, and medical professionals, delivering first-level support via phone, email, or fax, and escalating unresolved issues as needed. Shifts cover EST business hours.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy technician

HIPAA certified

Call center experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team. This contract role provides payment assistance solutions, such as co-pay cards or vouchers, handling card activation, program eligibility, and benefit explanations.

You will be the primary contact for patients, pharmacies, and medical professionals, delivering first-level support via phone, email, or fax, and escalating unresolved issues as needed. Shifts cover EST business hours.