Remote Pharmacy Support Call Center Specialist

IQVIA; New Providence (NJ); On-site; USD 15,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. You will handle card activation, program eligibility, and explanation of benefits, with a focus on patient and pharmacy support.

Responsibilities include initial customer contact, first-level issue resolution, documenting resolutions, and elevating complex issues. The role requires similar experience and bilingual capabilities are a plus.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.
• MUST currently be working on a PSS contracted role with IQVIA.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am – 8:00 pm EST) under moderate supervision.

Skills

Pharmacy technician experience

Call center experience

HIPAA certified

Bi-lingual English/Spanish

IQVIA PSS contracted role

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. You will handle card activation, program eligibility, and explanation of benefits, with a focus on patient and pharmacy support.

Responsibilities include initial customer contact, first-level issue resolution, documenting resolutions, and elevating complex issues. The role requires similar experience and bilingual capabilities are a plus.