Remote Pharmacy Support Agent (Call Center)

IQVIA; Cheyenne (WY); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, eligibility, and benefit explanations.

Responsibilities include first-level support via multiple channels, documenting resolutions, and escalating unresolved issues while adhering to HIPAA guidelines.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Call center experience

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Pharmacy Technician experience

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, eligibility, and benefit explanations.

Responsibilities include first-level support via multiple channels, documenting resolutions, and escalating unresolved issues while adhering to HIPAA guidelines.