Remote Pharmacy Support Call Center Specialist

IQVIA

Las Vegas (NV)

Remote

USD 20,000 - 29,000

Full time

14 days+

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Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions, such as co-pay cards or vouchers, and handle card activation, program eligibility, and submission troubleshooting.

Responsibilities include handling calls, emails, and requests as first line support, documenting resolution details, and escalating unresolved issues. Requires Pharmacy Technician experience, HIPAA certification, and strong communication

Qualifications

High School Diploma or equivalent.
Pharmacy Technician experience required.
HIPAA certified.
Call center experience (3+ years preferred).
Bi-lingual English/Spanish is a plus.

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assess the user's issue and provide first level support for problem resolution.
Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area.
Recognize operational challenges and suggest recommendations to management, as necessary.
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision.