Remote Pharmacy Support Specialist

IQVIA; Las Vegas (NV); Remote; USD 22,000 - 28,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions such as co-pay cards or vouchers, answer requests on card activation, eligibility, program benefits, and submission issues.

Responsibilities include first-line support via multiple channels, documenting resolutions, and escalating complex cases. Requires Pharmacy Technician experience, HIPAA certification, and call center skills; bilingual English/Spanish a

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician experience is required.
• HIPAA certification is required.
• Call center experience is preferred (3+ years).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other means.
• Assess user issues and provide first level resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Work 40 hours per week across EST shifts under moderate supervision.

Skills

Pharmacy call center experience

Bilingual: English/Spanish (a plus)

Customer service excellence

Education

High School Diploma or equivalent

Pharmacy Technician experience

HIPAA certified

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions such as co-pay cards or vouchers, answer requests on card activation, eligibility, program benefits, and submission issues.

Responsibilities include first-line support via multiple channels, documenting resolutions, and escalating complex cases. Requires Pharmacy Technician experience, HIPAA certification, and call center skills; bilingual English/Spanish a