Remote Pharmacy Quality Supervisor - Process Improvements

Lumicera; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401K company match

Adoption assistance

Flexible Spending Account

Educational assistance

Job summary

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. The role includes supervising quality analysts, monitoring performance, and driving improvements through data-driven evaluations and collaborative plans.

The individual will oversee analyst evaluations, develop improvement plans, and produce reports showing outcomes after improvements are implemented. Excellent communication and leadership are essential.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Experience supervising quality analysts or similar roles.
• Experience using data to make assessments and derive recommendations.
• Experience developing and executing improvements.
• Demonstrated excellence in customer service.
• Participation in, adherence to, and support of compliance objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Recommend quality metrics for the specialty pharmacy and data analysis to support these metrics.
• Review and assess quality monitoring data regularly.
• Monitor customer insights to evaluate quality analyst and personnel performance.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Maintain a robust calibration process for consistency across the Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to leadership using data.
• Other duties as assigned.

Skills

Supervisory experience

Data-driven decisions

Quality improvement

Customer service

Teamwork

Compliance knowledge

Ability to interact with others

Education

Associate degree

Job description

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. The role includes supervising quality analysts, monitoring performance, and driving improvements through data-driven evaluations and collaborative plans.

The individual will oversee analyst evaluations, develop improvement plans, and produce reports showing outcomes after improvements are implemented. Excellent communication and leadership are essential.