Remote Pharmacy Quality Supervisor & Process Improvement

Lumicera; Montgomery (AL); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mf

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. The role involves supervising quality analysts, monitoring performance, and developing improvement plans with data-driven reports to measure outcomes and drive process enhancements.

You will assign work, oversee evaluations, and collaborate to write business requirements, test enhancements, and implement improvements with leadership input.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics
• Request, review, and assess quality monitoring data on a routine basis
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel
• Track, trend, and analyze escalations and data outliers for root cause and improvement
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program
• Facilitate improvements including writing business requirements and testing enhancements
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments
• Other duties as assigned

Skills

Supervisory experience

Data-driven decisions

Process improvement

Customer service

Compliance awareness

Team collaboration

Education

Associate degree

Job description

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. The role involves supervising quality analysts, monitoring performance, and developing improvement plans with data-driven reports to measure outcomes and drive process enhancements.

You will assign work, oversee evaluations, and collaborate to write business requirements, test enhancements, and implement improvements with leadership input.