Remote Pharmacy Quality Supervisor — Process Improvement

Lumicera; Denver (CO); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off 20 days

Parental leave 4 weeks

Holidays 9

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro.会员

Referral Bonus Program—up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise the quality analysts. The role focuses on monitoring performance, identifying improvements, and ensuring outcome-based evaluations through project plans and data-driven analyses.

Responsibilities include creating and validating quality metrics, reviewing data routinely, tracking escalations, and presenting state assessments with leadership to drive ongoing

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• Ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned

Skills

Supervisory experience

Data-driven decisions

Customer service

Teamwork

Adaptability

Education

Associate degree or relevant experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise the quality analysts. The role focuses on monitoring performance, identifying improvements, and ensuring outcome-based evaluations through project plans and data-driven analyses.

Responsibilities include creating and validating quality metrics, reviewing data routinely, tracking escalations, and presenting state assessments with leadership to drive ongoing