Remote Pharmacy Ops Supervisor – Specialty Support

Lumicera; Saint Paul (MN); Sur place; USD 85 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off – 20 days

Parental leave – 4 weeks

9 holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus Program – up to $750

Résumé du poste

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists and manage day-to-day operations. You will oversee productivity, coaching, hiring, and adherence to policies to ensure high service standards and timely turnarounds.

You will participate in training and evaluation, implement process improvements, and escalate complex issues as needed while collaborating with the Associate Manager, Pharmacy Services to drive efficiency and

Qualifications

• Bachelor's degree or equivalent experience preferred; Certified Pharmacy Tech (CPhT) required when overseeing Intake Specialists.
• 2-5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsabilités

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback.
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
• Represent pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Connaissances

Microsoft Outlook

Microsoft Word

Microsoft Excel

Regulatory knowledge

Communication

Formation

Bachelor’s degree or equivalent experience

CPhT certification

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists and manage day-to-day operations. You will oversee productivity, coaching, hiring, and adherence to policies to ensure high service standards and timely turnarounds.

You will participate in training and evaluation, implement process improvements, and escalate complex issues as needed while collaborating with the Associate Manager, Pharmacy Services to drive efficiency and