Remote Pharmacy Hub Process Leader

Humana Inc; Madison (WI); A distancia; USD 59.000 - 81.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus incentive plan

Descripción de la vacante

Humana Inc. is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve end-to-end workflows for Pharmacy Hub Operations.

You will translate business needs into clear SOPs, job aids, and change plans, aligning cross-functional teams to ensure readiness before go-live. Key responsibilities include governance of knowledge content, process mapping, and supporting ongoing improvements as the hub scales programs, clients, therapies, and

Formación

• Bachelor’s degree or equivalent experience in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or a related field.
• 3+ years of experience designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.
• Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance.
• Experience using operational data, quality findings, employee feedback, or root-cause analysis to drive measurable process improvements.

Responsabilidades

• Design, document, implement, and continuously improve workflows, change practices, and knowledge infrastructure for Pharmacy Hub Operations.
• Translate program designs, system capabilities, clinical and operational requirements into end-to-end processes, SOPs, job aids, and change plans.
• Collaborate across functions during launch to ensure processes are sound, documented, and adoptable, and govern ongoing improvements post-launch.
• Support governance, change intake, and knowledge management as hub expands programs, clients, therapies, and capabilities.

Conocimientos

Process design

Documentation

Change management

Knowledge management

Facilitation

Stakeholder management

Requirement translation

Project coordination

Data-driven improvement

Educación

Bachelor’s degree or equivalent experience in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or related field

Herramientas

Microsoft Visio

Microsoft Power Automate

Microsoft SharePoint

Microsoft Teams

Microsoft 365 knowledge solutions

Descripción del empleo

Humana Inc. is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve end-to-end workflows for Pharmacy Hub Operations.

You will translate business needs into clear SOPs, job aids, and change plans, aligning cross-functional teams to ensure readiness before go-live. Key responsibilities include governance of knowledge content, process mapping, and supporting ongoing improvements as the hub scales programs, clients, therapies, and