Remote Pharmacy Hub Process Lead

Humana Inc; Topeka (KS); Remote; USD 59,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Bonus incentive plan

Remote-friendly work arrangement

Job summary

Humana, Inc. is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and improve end-to-end workflows across Pharmacy Hub operations, ensuring operational soundness and frontline usability.

The role will drive cross-functional collaboration across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, Quality, Compliance, Training, Workforce Management, Analytics, and external partners to

Qualifications

• Bachelor’s degree or equivalent in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or a related field.
• 3+ years of experience designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Demonstrated experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.

Responsibilities

• Design, document, implement, and continuously improve workflows, change practices, and knowledge infrastructure required to launch and scale Pharmacy Hub Operations.
• Translate program designs, system capabilities, clinical and operational requirements, and client commitments into clear end-to-end processes, SOPs, job aids, and knowledge content.
• Ensure new processes are operationally sound and understood by impacted teams, reflected across documentation and systems, and ready for adoption before go-live.
• Support ongoing workflow governance, change intake, knowledge management, and continuous improvement as the hub expands programs, clients, therapies, channels, and capabilities.

Skills

Process design

Change management

Knowledge management

Documentation

Facilitation

Job description

Humana, Inc. is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and improve end-to-end workflows across Pharmacy Hub operations, ensuring operational soundness and frontline usability.

The role will drive cross-functional collaboration across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, Quality, Compliance, Training, Workforce Management, Analytics, and external partners to