Remote Pharmacy Hub Process & Change Lead

CenterWell Pharmacy; United States; Remote; USD 59,000 - 81,000; Full time

Job summary

CenterWell Pharmacy in the United States is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve workflows and knowledge infrastructure for Pharmacy Hub Operations. This role translates program designs and client commitments into clear end-to-end processes, SOPs, and change plans.

During launch, you will collaborate across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product,

Qualifications

• Bachelor’s degree or equivalent in business process management, healthcare operations, or related field.
• 3+ years designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.
• Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance.

Responsibilities

• Design and document end-to-end workflows for Pharmacy Hub Operations.
• Translate program designs into SOPs, job aids, knowledge content, and change plans.
• Lead cross-functional collaboration across departments during launch to ensure readiness.
• Govern and improve workflows post-launch with ongoing governance and change management.

Skills

Facilitation

Documentation

Requirements translation

Stakeholder management

Problem-solving

Project coordination

Education

Bachelor’s degree or equivalent in relevant field

Tools

Microsoft Visio

Microsoft Power Automate

Microsoft SharePoint

Microsoft Teams

Microsoft 365

CRM systems

Job description

CenterWell Pharmacy in the United States is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve workflows and knowledge infrastructure for Pharmacy Hub Operations. This role translates program designs and client commitments into clear end-to-end processes, SOPs, and change plans.

During launch, you will collaborate across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product,