Remote Pharmacy Hub Process Leader & Change Architect

Humana Inc; United States; Remote; USD 59,000 - 81,000; Full time

Job summary

Humana Inc., CenterWell Pharmacy, seeks a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve end-to-end workflows for Pharmacy Hub Operations. You will translate program designs, system capabilities, clinical and operational requirements, and client commitments into SOPs, job aids, and change plans to launch and scale the hub.

During launch, collaborate across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment,

Qualifications

• Bachelor’s degree or equivalent experience in BPM, healthcare operations, pharmacy operations, change management, knowledge management, implementation, or related field.
• 3+ years designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.
• Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance.
• Experience using operational data, quality findings, employee feedback, or root-cause analysis to drive measurable process improvements.

Responsibilities

• Design and document end-to-end workflows for Pharmacy Hub Operations.
• Translate program designs into SOPs, job aids, and knowledge content.
• Support launch across multiple functions and ensure operational readiness.
• Govern change intake, knowledge management, and continuous improvement post-launch.
• Collaborate with cross-functional teams and external partners to ensure adoption.

Skills

Process design

Change management

Documentation

Knowledge management

Cross-functional collaboration

Requirements translation

Facilitation

Project coordination

Data-driven improvements

Education

Bachelor’s degree or equivalent in BPM/healthcare ops

Tools

Microsoft Visio

Microsoft Power Automate

Microsoft SharePoint

Microsoft Teams

CRM systems

Knowledge-management tools

Job description

Humana Inc., CenterWell Pharmacy, seeks a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve end-to-end workflows for Pharmacy Hub Operations. You will translate program designs, system capabilities, clinical and operational requirements, and client commitments into SOPs, job aids, and change plans to launch and scale the hub.

During launch, collaborate across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment,