Remote Pharmacy Customer Support Specialist

Elevance Health; Winston-Salem (NC); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Elevance Health seeks a Pharmacy Customer Associate I to handle basic pharmacy-related inquiries via phone and written channels, assisting customers with retail and mail-order prescriptions. The role emphasizes strong communication, problem solving, and patient education to improve service experiences.

The position offers hybrid/virtual flexibility with some in-person training, and requires flexibility for shifts between early morning and evening Central time.

Qualifications

• HS diploma or equivalent required or combination with education and experience.
• Experience in automated customer service environment preferred.

Responsibilities

• Respond to basic customer questions via telephone and written correspondence about pharmacy retail and mail order prescriptions.
• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved promptly.
• Interacts with internal and external customers to provide claims, customer service, and membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests with high quality resolution and follow-through.

Skills

Oral communication

Written communication

Interpersonal skills

Problem-solving

Analytical skills

Facilitation skills

Education

HS diploma or equivalent

Job description

Elevance Health seeks a Pharmacy Customer Associate I to handle basic pharmacy-related inquiries via phone and written channels, assisting customers with retail and mail-order prescriptions. The role emphasizes strong communication, problem solving, and patient education to improve service experiences.

The position offers hybrid/virtual flexibility with some in-person training, and requires flexibility for shifts between early morning and evening Central time.