Hybrid Pharmacy Customer Support Associate I

Elevance Health; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Elevance Health, through BioPlus Specialty Pharmacy in Indianapolis, seeks a Pharmacy Customer Associate I to handle pharmacy questions via phone and email. The role operates on a hybrid model, with 1-2 days in-office weekly to support collaboration and patient care.

Responsibilities include responding to inquiries, resolving issues, and guiding customers through prescription options and digital tools. A HS diploma and prior automated customer service experience are required.

Qualifications

• Minimum Requirements: Requires a HS diploma or equivalent and previous experience in an automated customer service environment.
• Preferred: Call center experience, medical terminology experience, ability to multi-task in a fast-paced environment.

Responsibilities

• Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develop and maintain positive customer relations and coordinate with functions to ensure requests are handled timely.
• Interact with internal and external customers to provide claims, customer service, and membership support.
• Complete necessary research to provide proactive solutions and follow-through on service requests.
• Guide customers with their options and help them become confident using tools and resources.

Skills

Call center experience

Medical terminology

Multi-tasking

Customer service

Education

HS diploma or equivalent

Job description

Elevance Health, through BioPlus Specialty Pharmacy in Indianapolis, seeks a Pharmacy Customer Associate I to handle pharmacy questions via phone and email. The role operates on a hybrid model, with 1-2 days in-office weekly to support collaboration and patient care.

Responsibilities include responding to inquiries, resolving issues, and guiding customers through prescription options and digital tools. A HS diploma and prior automated customer service experience are required.