Remote Pharmacy Customer Care Specialist

Elevance Health; Las Vegas (NV); Hybrid; USD 23,000 - 35,000; Full time

Job summary

Elevance Health is hiring a Pharmacy Customer Associate in Las Vegas, NV. The role handles pharmacy retail and mail order inquiries by phone and email, with on-site training for 5 weeks.

The position supports a hybrid/virtual work model and requires strong customer service skills and basic pharmacy knowledge. We value clear communication, problem solving, and the ability to help customers navigate technology and resources.

Qualifications

• HS diploma or equivalent required.
• Experience in an automated customer service environment preferred.
• Healthcare/pharmacy knowledge is a plus.

Responsibilities

• Respond to basic customer questions via phone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develop and maintain positive customer relations; coordinate with internal functions to resolve requests promptly.
• Conduct necessary research to provide proactive, thorough solutions and own service requests to ensure high-quality resolution.
• Assist and guide customers on using technology, tools, and resources available to them.

Skills

Customer service

Call center

Pharmacy experience

Communication skills

Education

HS diploma or equivalent

Job description

Elevance Health is hiring a Pharmacy Customer Associate in Las Vegas, NV. The role handles pharmacy retail and mail order inquiries by phone and email, with on-site training for 5 weeks.

The position supports a hybrid/virtual work model and requires strong customer service skills and basic pharmacy knowledge. We value clear communication, problem solving, and the ability to help customers navigate technology and resources.