Pharmacy Customer Care Associate I (Hybrid/Remote)

Elevance Health; Tampa (FL); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Elevance Health is seeking a Pharmacy Customer Associate I to respond to customer inquiries about pharmacy retail and mail order prescriptions. This role supports a hybrid work model with virtual duties and required in-person training sessions, and may involve occasional weekend coverage.

The position emphasizes customer relations, problem solving, and guiding customers through options while using company technology and resources to resolve issues efficiently.

Qualifications

• HS diploma or equivalent and prior experience in an automated customer service environment.
• Experience in healthcare, health insurance, or pharmacy is considered a plus.
• Strong oral and written communication and interpersonal skills.

Responsibilities

• Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develop and maintain positive customer relations and coordinate with internal teams to ensure requests are handled promptly.
• Interact with customers to provide claims, customer service, and membership support as needed.
• Research and provide proactive, thorough solutions to customer inquiries.
• Guide customers through options and available resources, helping them use technology effectively.

Skills

Customer service

Communication

Problem solving

Technology adoption

Education

High School Diploma

Job description

Elevance Health is seeking a Pharmacy Customer Associate I to respond to customer inquiries about pharmacy retail and mail order prescriptions. This role supports a hybrid work model with virtual duties and required in-person training sessions, and may involve occasional weekend coverage.

The position emphasizes customer relations, problem solving, and guiding customers through options while using company technology and resources to resolve issues efficiently.