Remote Pharmacy Customer Care Associate

Elevance Health; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Elevance Health is seeking a Pharmacy Customer Associate I to handle basic customer inquiries about pharmacy retail and mail order prescriptions. The role emphasizes friendly service, accurate information, and proactive problem solving, with training and in-person sessions as needed.

Candidates should have a HS diploma or equivalent and experience in automated customer service environments. The role involves potential weekend shifts and adherence to hybrid/virtual work policies and time-zone

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment.
• Strong verbal and written communication skills and ability to handle calls and written inquiries.
• Knowledge of healthcare, health insurance, or pharmacy is preferred.

Responsibilities

• Responds to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Builds positive customer relations and coordinates with internal teams to ensure requests are resolved promptly.
• Conducts research to provide proactive, thorough solutions and documents interactions.
• Guides customers in using technology, tools, and available resources to facilitate self-service and informed decisions.

Education

HS diploma or equivalent

Job description

Elevance Health is seeking a Pharmacy Customer Associate I to handle basic customer inquiries about pharmacy retail and mail order prescriptions. The role emphasizes friendly service, accurate information, and proactive problem solving, with training and in-person sessions as needed.

Candidates should have a HS diploma or equivalent and experience in automated customer service environments. The role involves potential weekend shifts and adherence to hybrid/virtual work policies and time-zone