Remote Pharmacy Customer Associate I

elevancehealth; Las Vegas (NV); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase plan

401(k) contribution

Job summary

Elevance Health is hiring a Pharmacy Customer Associate I for BioPlus Specialty Pharmacy in Las Vegas. The role involves handling calls and communications about retail and mail-order prescriptions, with training and onboarding across virtual and onsite sessions.

Initial five-week training is split between virtual and onsite, followed by hybrid shifts. The company emphasizes equal pay opportunities and a comprehensive benefits package.

Qualifications

• Requires a HS diploma or equivalent with experience in automated customer service environments.
• Experience in specialty pharmacy or health care settings is preferred.
• Ability to handle high call volumes with strong communication skills.

Responsibilities

• Respond to basic customer questions via telephone and written correspondence about pharmacy retail and mail order prescriptions.
• Develop positive customer relations and coordinate with internal teams to resolve requests promptly.
• Provide proactive, thorough solutions and guide customers in using available tools and resources.
• Support customers with options and decisions, improving understanding and confidence in the process.

Skills

Customer service experience

Specialty pharmacy experience

Call center experience

High call volume experience

Education

High School Diploma or equivalent

Job description

Elevance Health is hiring a Pharmacy Customer Associate I for BioPlus Specialty Pharmacy in Las Vegas. The role involves handling calls and communications about retail and mail-order prescriptions, with training and onboarding across virtual and onsite sessions.

Initial five-week training is split between virtual and onsite, followed by hybrid shifts. The company emphasizes equal pay opportunities and a comprehensive benefits package.