Remote Healthcare CSR: Billing & Member Services

Sentara Health; United States; Remote; USD 22,523 - 31,795; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with Employer Match

Paid Time Off and Sick Leave

Tuition Assistance

Student Debt Pay Down

Annual discretionary bonus opportunity

Job summary

Sentara Health is hiring a remote, full-time Customer Service Representative to support the Billing and Client Services team in the consolidated lab. You will handle calls about eligibility, benefits, and billing issues for members and patients, and you will assist with scheduling and payment plans.

Strong data entry skills and a basic understanding of medical terminology are important, with Epic Beaker experience preferred. Remote work is available in multiple states across the U.S.

Qualifications

• High school education required.
• Experience in customer service.
• Data entry skills.
• Epic Beaker experience preferred.
• Medical Terminology knowledge preferred.

Responsibilities

• Handle telephone inquiries to resolve issues related to member eligibility and benefits.
• Address billing and patient services needs, including updating billing information and establishing payment plans.
• Resolve payment inquiries and assist with scheduling as needed.
• Assist in maintaining accuracy and timeliness of member data.

Skills

Customer Service experience

Data Entry

Medical Terminology

Education

High School education

Medical Terminology (preferred)

Tools

Epic Beaker

Job description

Sentara Health is hiring a remote, full-time Customer Service Representative to support the Billing and Client Services team in the consolidated lab. You will handle calls about eligibility, benefits, and billing issues for members and patients, and you will assist with scheduling and payment plans.

Strong data entry skills and a basic understanding of medical terminology are important, with Epic Beaker experience preferred. Remote work is available in multiple states across the U.S.