Customer Service Representative I

Sentara Health; El Paso (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) with Employer Match

PTO

Tuition Assistance

Job summary

Sentara Health in Harrisonburg, VA is seeking a First Shift Customer Service Associate. The role requires a high school diploma and two years of customer service experience; data entry experience is also required, with scheduling experience preferred.

Candidates should be familiar with Epic Beaker and have experience in a high-volume call center. Base pay ranges from $20.65 to $30.78 per hour with full benefits.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Data entry experience required.
• Scheduling experience preferred.
• Familiar with Epic Beaker.
• Experience in a high-volume call center preferred.

Skills

Customer service experience

Data entry

Scheduling experience

Epic Beaker familiarity

Call center experience

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

City/StateHarrisonburg, VA

Work ShiftFirst (Days)

Overview:EducationHigh school diploma or equivalent

Required

ExperienceTwo years of customer service experience

requiredPrevious data entry experience

preferredPrior scheduling experience

preferredFamiliar with Epic beaker

preferredExperience in a high-volume call center

preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work,

Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.