Customer Service Representative I

Sentara Health; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Tuition assistance

Paid time off

Sick leave

Parental leave

Disability insurance

Life insurance

401(k) match

Pet insurance

CEUs access

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative. This role handles member eligibility, plan benefits, and payment issues while assisting patients with scheduling and billing updates.

The position requires a high school diploma and at least two years in customer service, with scheduling and Epic Beaker familiarity preferred. On-site travel may be needed if connectivity issues arise.

Qualifications

• Two years of customer service experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls related to member eligibility and plan benefits.
• Resolve claim payment issues and patient scheduling needs.
• Update billing information and establish payment plans.
• Research and resolve telephone inquiries for members and patients.

Skills

Customer service experience

Scheduling experience

Epic Beaker experience

High-volume call center experience

Education

High school diploma

Tools

Epic Beaker

Job description

25% off your first online pharmacy order

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time, Day Shift

Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

· High school diploma or equivalent Required

Experience

· Two years of customer service experience required

· Prior scheduling experience required

· Familiar with Epic beaker preferred

· Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance

•Legal Resources Plan

•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·