Remote Personal Lines Insurance Specialist

Peak6 Investments LLC; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health benefits

401K match

Paid holidays

Volunteer days

Tuition reimbursement

Commuter benefits

Remote and hybrid options

Résumé du poste

Team Focus Insurance Group is seeking a remote Customer Support Specialist to handle inbound calls and chats from clients and agents for personal lines policies. You will address policy questions, billing inquiries, endorsements, and documentation requests in a fast-paced call center environment.

The role emphasizes multitasking, accuracy, and a positive client experience while meeting service standards. Remote work with flexible hours and ongoing training are available to support career growth.

Qualifications

• Must have Personal Lines experience (Homeowners).
• Strong verbal and written communication skills.
• Ability to multitask efficiently while maintaining accuracy.
• Proficiency with insurance systems and standard office software.
• Active 2-20 or 4-40 license or industry designation such as CPCU or CIC preferred.

Responsabilités

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.
• Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience.

Connaissances

Verbal and written communication

Multitasking

Self-motivated

Problem-solving

Time management

Outils

Microsoft Office Suite

Description du poste

Team Focus Insurance Group is seeking a remote Customer Support Specialist to handle inbound calls and chats from clients and agents for personal lines policies. You will address policy questions, billing inquiries, endorsements, and documentation requests in a fast-paced call center environment.

The role emphasizes multitasking, accuracy, and a positive client experience while meeting service standards. Remote work with flexible hours and ongoing training are available to support career growth.