Remote Personal Lines Client Success Specialist

Gallagher; Los Angeles (CA); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Client Service Specialist for a fully remote role supporting Personal Lines. You will deliver responsive, high-quality client service while learning to become a trusted partner across policies and coverage decisions.

This role operates Mon–Fri, 8:00 am–5:00 pm PST, with the Woodland Hills, CA zone as context for coverage scope. You’ll gain hands-on experience with digital tools, build client relationships, and grow into greater responsibility within a collaborative,

Qualifications

• 1–2 years of customer service, insurance, or related experience.
• Hold a P&C license or commit to obtaining it within 90 days.
• Communicate clearly, explaining coverage and next steps in a client-friendly way.
• Stay organized and detail-oriented, ensuring accuracy across tasks and priorities.
• Demonstrate a client-first mindset, building trust through responsiveness and professionalism.
• Solve problems proactively, handling inquiries with care and timely resolution.
• Adapt quickly to new systems and digital tools.
• Show coachability and flexibility while growing into greater responsibility.
• Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional.

Responsibilities

• Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
• Manage inbound and outbound interactions across channels, ensuring clear, efficient, relationship-focused experiences.
• Handle billing inquiries, guiding payments and resolutions while coordinating for timely outcomes.
• Process policy changes, endorsements, cancellations, and renewals with accuracy and compliance.
• Explain coverage, exclusions, and options in a clear, client-friendly way.
• Support claims by guiding next steps and setting clear expectations.
• Take a proactive, consultative approach, identifying needs and strengthening coverage solutions.
• Resolve standard requests independently, escalating complex cases as needed.
• Use digital tools to deliver faster, more streamlined service.
• Build trust through consistent, high-quality interactions that drive retention.

Skills

Customer service

Insurance knowledge

P&C license

Communication

Organization

Problem solving

Adaptability

Coachability

Curiosity

Job description

Gallagher is seeking a Client Service Specialist for a fully remote role supporting Personal Lines. You will deliver responsive, high-quality client service while learning to become a trusted partner across policies and coverage decisions.

This role operates Mon–Fri, 8:00 am–5:00 pm PST, with the Woodland Hills, CA zone as context for coverage scope. You’ll gain hands-on experience with digital tools, build client relationships, and grow into greater responsibility within a collaborative,