Remote Personal Lines Insurance Account Manager (EST)

Insurance Office Of America, Inc.; Plantation (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Employee stock plan participation

Professional growth and career

Respectful culture and work/family

Job summary

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. This role supports renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports, while coordinating proposals, AORs, cancellations, and policy reviews.

The ideal candidate has Florida personal lines experience, 5+ years in the field, and active licensing. Strong communication, organization, and MS Office skills are essential in a fully remote

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Manage renewals, quotes, and bind additional lines.
• Ensure client assets are protected with comprehensive coverage.
• Collaborate with underwriters to meet client needs.
• Track expirations, renewals, and A/R reports for timely servicing.
• Create and distribute client invoices for new business and renewals.
• Assist with claims processes as needed.
• Monitor productivity, quality, and service standards; coach staff.
• Maintain transparent communication with supervisor about obstacles and performance.
• Collaborate with commercial sales to serve mutual clients.
• Model IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

MS Office

Multitasking

Organization

Education

Active state license

High School diploma

Job description

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. This role supports renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports, while coordinating proposals, AORs, cancellations, and policy reviews.

The ideal candidate has Florida personal lines experience, 5+ years in the field, and active licensing. Strong communication, organization, and MS Office skills are essential in a fully remote