Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Albany (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Employee stock plan participation

Professional growth opportunities

Community service commitment

Supportive teammates and rewardingwork

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. The role supports renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports, while mentoring team members and driving growth.

The ideal candidate brings 5+ years of industry experience, active licensing, and excellent communication. A strong MS Office skillset and high accuracy are required to manage a high-volume workload in a remote-capable

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Oversee client service and communication to ensure excellence in every interaction.
• Manage administrative processes for client policies including renewals, invoicing, and reviews.
• Coordinate proposals, AORs, and cancellations while mentoring Account Associates.
• Track renewals, invoicing, and A/R; support claims processes as needed.
• Collaborate with underwriters and commercial sales to develop client solutions.
• Maintain high standards of productivity, quality, and service; communicate with supervisor on performance.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Decision-making

MS Office

Education

High School diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. The role supports renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports, while mentoring team members and driving growth.

The ideal candidate brings 5+ years of industry experience, active licensing, and excellent communication. A strong MS Office skillset and high accuracy are required to manage a high-volume workload in a remote-capable