Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Key West (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

Paid holidays, vacations, and sickTime

401K with employer match

Employee stock plan participation

Professional growth and careerProgress

Respectful culture and work/familyLife

Community service commitment

Supportive teammates

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager. This fully remote role requires candidates to work in the EST time zone and have Florida personal lines experience.

You will oversee client service for renewals, remarkets, invoicing, and policy reviews, mentoring Account Associates, and collaborating with underwriters. The ideal candidate has 5+ years in personal lines, an active Florida license, and excellent customer service and communication skills.

Qualifications

• 5+ years in the personal lines insurance industry.
• Active Florida personal lines license.
• Excellent customer service and communication skills.
• Strong multitasking, organizational, delegation abilities.
• High accuracy in handling large volumes of work.
• Proficient in MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

Responsibilities

• Oversee client service and communication for renewals, remarkets, invoicing, EOI, MVRs, and Clue Reports.
• Manage proposals, AORs, cancellations, and policy reviews.
• Coordinate incoming correspondence and team communication; delegate work to Account Associates.
• Mentor and train team members to support growth and development.
• Collaborate with underwriters to find solutions for client needs.
• Track expirations, renewals, and A/R reports to ensure timely servicing.
• Create and distribute client invoicing for new business and renewals; collect balances.
• Assist clients with claims processes when needed.
• Monitor performance against productivity, quality, and service standards.

Skills

Customer service

Communication

Multitasking

Organizational skills

Delegation

Decision making

Education

Active Florida personal lines license

High School diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager. This fully remote role requires candidates to work in the EST time zone and have Florida personal lines experience.

You will oversee client service for renewals, remarkets, invoicing, and policy reviews, mentoring Account Associates, and collaborating with underwriters. The ideal candidate has 5+ years in personal lines, an active Florida license, and excellent customer service and communication skills.