Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Sanford (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Employee stock plan participation

Professional growth opportunities

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and remarkets. The role requires Florida Personal lines experience and an active state license, with remote work possible for candidates in EST.

The position involves mentoring Account Associates and coordinating with underwriters and sales teams. The ideal candidate will have strong customer service, superb communication, and the ability to manage high-volume work while maintaining

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Book of Business Management: maintain records, renewals, remarket, quote and bind.
• Client Protection: ensure client assets are protected with comprehensive coverage.
• Underwriter Collaboration: work with underwriters to tailor solutions.
• Report Monitoring: track expirations, renewals and aging/AR reports.
• Invoicing: create/distribute client invoices and collect balances.
• Claims Assistance: facilitate client claims processes as needed.
• Performance Monitoring: ensure productivity, quality and service standards; coach staff.
• Sales Collaboration: work with commercial sales to develop solutions for mutual clients.

Skills

Customer service

Communication

Multitasking

Organizational skills

Delegation

Decision making

Education

Active state licensing

High School diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and remarkets. The role requires Florida Personal lines experience and an active state license, with remote work possible for candidates in EST.

The position involves mentoring Account Associates and coordinating with underwriters and sales teams. The ideal candidate will have strong customer service, superb communication, and the ability to manage high-volume work while maintaining