Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Palm Beach (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Employee stock plan participation

Paid holidays, vacations, and sick时间

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager for a fully remote role aligned to the EST time zone. Florida personal lines experience is preferred.

Responsibilities include managing renewals, remarkets, invoicing, AORs, and policy reviews, plus mentoring team members. The ideal candidate will have 5+ years of industry experience, active licensing, exceptional customer service, and strong organizational skills.

Qualifications

• 5+ years of industry experience.
• Active state licensing is required.
• Excellent customer service and communication skills.
• Strong multitasking, organization, delegation and decision-making abilities.
• High accuracy with large workloads.
• Proficiency in MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

Responsibilities

• Book of business management: renewals, remarkets, quotes, and binding additional lines.
• Protect client assets with comprehensive insurance products and close coverage gaps.
• Collaborate with underwriters to tailor solutions.
• Track expirations, past-due renewals, and accounts receivable for timely service.
• Create and send client invoicing for new business and renewals; collect balances.
• Assist with claims processes as needed.
• Monitor performance and drive service quality; propose improvements.
• Maintain open communication with supervisor and coach teammates.
• Collaborate with commercial sales to serve mutual clients.
• Uphold IOA core values and demonstrate integrity.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Delegation

Decision making

MS Office proficiency

Education

High School diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager for a fully remote role aligned to the EST time zone. Florida personal lines experience is preferred.

Responsibilities include managing renewals, remarkets, invoicing, AORs, and policy reviews, plus mentoring team members. The ideal candidate will have 5+ years of industry experience, active licensing, exceptional customer service, and strong organizational skills.